Cure Connect

First Issue: October 2025 Issue Version: 3

Purpose of Issue / Description of Change: Addition of third-party ID verification platform

Planned Review Date: May 2027

Named Responsible Officer: Michael Ball, Managing Director

Approved By: Michael Ball, Managing Director

Date: January 2026

This privacy notice ("Notice") sets out how Cure Clinics Dispensing Services Limited t/a Pharmacy by Cure Clinics collects, uses, shares, and protects your personal data through the use of our services and website including any data you may provide when you engage with our platform, Connect by Cure Clinics (https://connect.cureclinics.uk/) ("Connect"), which includes when you contact us, or purchase a product or service from us in accordance with UK data protection law.

Cure Clinics Dispensing Services Limited is the data controller ("CCDS", "we", "us" or "our") responsible for the personal data of users of our services including our website and Connect ("you", "your", or "yours").

Connect is a platform provided by CCDS as a licenced provider for provision of CCDS's products and services. This Notice covers both CCDS and Connect.

CCDS has its registered office at 10 Cable Court Pittman Way, Fulwood, Preston, Lancashire, United Kingdom, PR2 9YW and has the registration number 14242324.

Links

Our website may contain links to other websites or other organisations that have their own privacy notices. Please make sure you read their terms and conditions and privacy notices carefully before providing any personal data as we are not responsible for the content of these websites, their own privacy notices or for the way in which they hold and treat information about their users. In particular, unless expressly stated, we are not agents for these sites, nor are we authorised to make representations on their behalf.

Data Protection Principles

Under UK data protection law, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

Processing is fair, lawful, and transparent.
Data is collected for specific, explicit, and legitimate purposes.
Data collected is adequate, relevant, and limited to what is necessary for the purposes of processing.
Data is kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay.
Data is not kept for longer than is necessary for its given purpose.
Data is processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction, or damage by using appropriate technical or organisation measures.

What information do we collect?

The personal data we hold and use about you include your name, age, contact details, home address, date of birth, NHS number, information about your appointments, treatment, or query, medical and health details to you, any additional information we may need to help meet your specific requirements (we will be clear with you about any information we request), purchase data, technical data (e.g. your website use), and marketing and communications preferences.

We may also collect technical details of your use of our website including, but not limited to, cookies, traffic data, location data and other communication data and the resources and services that you access via the website. For further details on our use of cookies, please see our Cookies Policy.

Our pharmacy professionals may consult relevant records to support your care, such as NHS summary care records or local shared care records. We need to do this to ensure safety when dispensing. We align with NHS protocols for use of records. We may also ask you if, whilst you remain under our care, our pharmacy professionals can consult relevant records. If you allow us to see those health records this will help to ensure that relevant medical information is visible to our professionals.

Why do we use your information?

The information you provide may be used in a number of ways, for example:

to enable us to contact you when required
to assess, consider, arrange, obtain, and provide treatments to you
to enable us to provide related support services
for statistical purposes when we evaluate our range of services
as may be reasonably and lawfully required in emergencies
to manage patient queries
to help us to provide details or information you may have requested.

Information about you may also be needed for the following reasons:

to ensure that our services meet your needs
to assist staff to review the care that they provide and to ensure that it is of the highest standard
to investigate complaints or legal claims
to prepare anonymous statistics on our performance in order to manage, improve and extend the services we are able to provide to you
to administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
to use data analytics to improve our website, marketing, relationships and experiences
to send you our email updates where you have requested us to do so
to send you marketing communications where you have requested us to do so.

When information is used for statistical or financial purposes, strict measures are taken to ensure that you cannot be identified from your information. You have the right to withhold information unless the law requires us to obtain it.

Who will you be seen by?

Whilst in our care your health information and other personal data will be seen by health care professionals and support workers. They will keep records which may be written and/or held digitally about your health and the treatment that you receive from them.

On what legal (lawful) bases will we process your information?

We will always process your personal information on lawful grounds and in particular on the grounds set out below:

Consent

At your specific request we may send your records to another health or medical practitioner. You can withdraw your consent at any time. Such records may include all or any of your name, age, contact details, home address, date of birth, information about your appointments, treatment, or query, medical, and health details relating to you, and any additional information we may need to help meet your specific requirements

We will also obtain your consent to send you our updates via email, where you have requested us to do so.

Legal Obligation

We may also use, process and disclose your personal data for compliance purposes, as required by any legal, regulatory, law enforcement, professional or taxation authority and to the extent that we are required to do so by law or regulation.

Entering into/ Performance of a Contract

We may also process your personal data in order to perform our services for you. This will generally include all or most of your name, age, contact details, home address, date of birth, information about your appointments, treatment, or query, medical, and health details relating to you, and any additional information we may need to help meet your specific requirements.

Protect vital interests

We may need to process your personal data to protect yours or somebody else's life. For example, where we need to provide your personal data to emergency services where you are incapable of giving us consent for this, such as where you have fallen unconscious.

Public task

We process your personal data in the performance of a task in the public interest for the provision of healthcare and treatment. A pharmacist is responsible for the confidentiality of your information.

Legitimate Interests

We want to give you the best possible patient experience whilst respecting your privacy.

We may also use some of your personal information for statistical purposes when we evaluate our range of services.

This is in addition to where we may need to use your personal data such as name, age, contact details, home address, date of birth to ensure we provide you with the right product/ service, and for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

We may also make use of your personal data to the extent required to establish, exercise, protect, enforce, or defend our legal rights and to take legal advice.

The following sets out the types of information we collect and use, the purpose for that, and the law:

Information	Purpose/Activity	Legal Basis
Name, age, contact details, home address, date of birth, and NHS number	this information is essential for us to set you up in our CRM system to manage our relationship with visitors to our website to enable us to contact you when required to assess, consider, arrange, obtain, and provide treatments to you i.e. dispensing in the recommendation of treatments and procedures suitable for you to refer you to other health practitioners for treatment to enable us to provide related support services for statistical purposes when we evaluate our range of services as may be reasonably and lawfully required in emergencies to manage patient queries to help us to provide details or information you may have requested to ensure that our services meet your needs to assist staff to review the care that they provide and to ensure that it is of the highest standard to investigate complaints or legal claims to administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) to use data analytics to improve our website, marketing, relationships and experiences to send you our email updates where you have requested us to do so	Consent Entering into/ performance of a contract Legal obligation Protect vital interests Public task Necessary for our legitimate interests in running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
Information about your appointments, treatment, or query	to enable us to contact you when required to assess, consider, arrange, obtain, and provide treatments to you in the recommendation of treatments and procedures suitable for you to refer you to other health practitioners for treatment to enable us to provide related support services for statistical purposes when we evaluate our range of services as may be reasonably and lawfully required in emergencies to manage patient queries to help us to provide details or information you may have requested to ensure that our services meet your needs to assist staff to review the care that they provide and to ensure that it is of the highest standard to investigate complaints or legal claims to prepare anonymous statistics on our performance in order to manage, improve and extend the services we are able to provide to you to administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) to use data analytics to improve our website, marketing, relationships and experiences	Consent Entering into/ performance of a contract Legal obligation Protect vital interests Public task Necessary for our legitimate interests in running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
Your medical and health details (including GP details, prescribed medicines, over-the-counter medicines, medical history, any other provided services e.g. vaccinations and medicine reviews, and health practitioner notes)	to enable us to contact you when required to assess, consider, arrange, obtain, and provide treatments to you in the recommendation of treatments and procedures suitable for you to refer you to other health practitioners for treatment to enable us to provide related support services for statistical purposes when we evaluate our range of services as may be reasonably and lawfully required in emergencies to manage patient queries to help us to provide details or information you may have requested to ensure that our services meet your needs to assist staff to review the care that they provide and to ensure that it is of the highest standard to investigate complaints or legal claims to prepare anonymous statistics on our performance in order to manage, improve and extend the services we are able to provide to you to administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) to use data analytics to improve our website, marketing, relationships and experiences to send you our email updates where you have requested us to do so	Consent Entering into/ performance of a contract Legal obligation Protect vital interests Public task
Automated ID verification (Automated Verification)	using results of biometric verification provided by our third-party provider, Veriff, to confirm your identity in order to provide relevant products (i.e. prescription drugs) to you in compliance with industry regulations	Necessary for our legitimate interests in ensuring we are providing the correct individual with the correct product(s)/ service(s), prevent fraud or misuse of our products and meet our professional and regulatory obligations as an online pharmacy
Manual ID verification (Manual Verification)	carrying out a manual verification to confirm your identity in order to provide relevant products (i.e. prescription drugs) to you in compliance with industry regulations	Legal obligation
Additional information	to enable us to contact you when required to assess, consider, arrange, obtain, and provide treatments to you in the recommendation of treatments and procedures suitable for you to refer you to other health practitioners for treatment to enable us to provide related support services for statistical purposes when we evaluate our range of services as may be reasonably and lawfully required in emergencies to manage patient queries; and to help us to provide details or information you may have requested to ensure that our services meet your needs to assist staff to review the care that they provide and to ensure that it is of the highest standard to investigate complaints or legal claims to prepare anonymous statistics on our performance in order to manage, improve and extend the services we are able to provide to you to administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) to use data analytics to improve our website, marketing, relationships and experiences to send you our email updates where you have requested us to do so	Consent Entering into/ performance of a contract Legal obligation Protect vital interests Public task Legitimate interests
Purchase data	to assess, consider, arrange, obtain, and provide treatments to you. for statistical purposes when we evaluate our range of services to ensure that our services meet your needs to investigate complaints or legal claims to prepare anonymous statistics on our performance in order to manage, improve and extend the services we are able to provide to you to administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) to use data analytics to improve our website, marketing, relationships and experiences	Entering into/ performance of a contract Necessary for our legitimate interests in ensuring we are providing you with the correct product(s)/ services)
Technical Data	for statistical purposes when we evaluate our range of services to prepare anonymous statistics on our performance in order to manage, improve and extend the services we are able to provide to you to administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) to use data analytics to improve our website, marketing, relationships and experiences	Necessary for our legitimate interests to better understand visitors to our website and their use of our services, to keep our website up to date, to develop our business and to inform our marketing strategy
Marketing and communications preferences	to help us to provide details or information you may have requested to send you our email updates to send you marketing communications	Consent Legitimate interests

Special category data

Where we process more sensitive "special category data" such as your medical records or information relating to your health, we will process your personal information using conditions (in addition to one or more of the grounds stated above) as set out in data protection law, including but necessarily only, the following:

For Medical Purposes and Pursuant to a Contract with a Health Professional

We may process your health, medical and other related records, and details where necessary for the purposes of medical diagnoses, the provision of health care or treatment, the management of health care systems and services subject to UK law and/or pursuant to your contract with us as health professionals subject to all applicable conditions and safeguards.

Explicit Consent

At your specific request we may send your records to another health or medical practitioner. You can withdraw your consent at any time.

Who will you share my information with?

Where necessary or required, we may share your personal information as follows:

With third party service providers, in connection with services performed on our behalf. For example, website hosting, our email provider, our software provider, our IT provider and analytics and search engine providers that assist us in the improvement and optimisation of our website, and delivery providers for delivering our products
Veriff – Where you choose Automated Verification, your biometric data (such as a facial image or facial matching data) is collected and processed by Veriff, our third-party identity verification provider on our behalf to verify your identity. Veriff acts as our processor and your personal data is protected by legal and technical safeguards. We receive the result of the verification and dispense depending on the result. Please refer to Veriff's Privacy Notice for how and why Veriff and its partners collect and process personal data, and Veriff’s retention periods here: Data Retention in Veriff’s Service - Veriff.
(Please note, if you prefer not to use Automated Verification, please select the Manual Verification option or email contact@pharmacy.cureclinics.uk to tell us your preference.)
With other companies within our group company, such as Cure Clinics Technology Services Ltd, and to third-party prescribing organisations to whom we have granted access to use our dispensing platform(s). We have agreements in place between these organisations to ensure your personal data is protected, and processed in a way we permit.
With government bodies, regulators, authorities and law enforcement agencies.
With the NHS bodies including NHS Digital
Public health authorities.
With our insurers and legal advisers.
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply or terms of use and other agreements, or to protect the rights, property, our safety, our customers, or others;
disclose information about you as required by law, to enforce this Agreement and to preserve our rights;
With third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.

This list is not exhaustive and we may use and disclose your personal data without your permission:

in connection with any legal proceedings or claims or prospective legal proceedings or claims,
to legal, judicial, regulatory, law enforcement, public health, governmental, professional and taxation authorities,
to prevent crime;
to take legal advice; and
to establish, exercise, protect, enforce or defend our legal rights

Marketing and market research

This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.

We will send you details regarding the following:

Product/ service information;
Newsletters.

We may do this via email, text message, WhatsApp, phone call, and/ or post. Information on methods used will be provided when you provide your consent.

When you register with us, we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time.

The consent you provide for receiving marketing communications will apply to all of the entities within the Cure Clinics group company (our 'family of services') meaning any of these entities can send you marketing communications. This information will be included when you provide your consent. You can find more information on these entities on our website: Cure Clinics UK | Modern healthcare made personal | cureclinics.uk.

Personal information of under 18s

As per our terms and conditions, individuals must be aged 18 or over to register for and use our services. Where individuals are under 18, a parent or legal guardian must register and act on their behalf in connection with our services.

The relevant parent or legal guardian should ensure the relevant child understands how their personal data will be processed according to this privacy notice.

Where we process personal data of individuals aged under 18, we will process such data with this in mind according to data protection laws.

It is important to note that users of our site are assumed to be aged 18 or over in accordance with our terms and conditions and so our site and services are not to be accessed or used by under 18s.

How do we manage your information?

We may from time to time appoint other members of our group of companies, or third-party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas including the USA.

We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and in compliance with UK data protection law.

We do not, as a matter of routine, transfer personal data abroad. If we transfer your personal data to service providers outside the United Kingdom, then we will always use a lawful method to do so. In the case of transfers to other countries outside the UK or the European Economic Area then this will be an agreement in a legally approved form.

Updating Your Details

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to: contact@pharmacy.cureclinics.uk or write to us at 10 Cable Court Pittman Way, Fulwood, Preston, Lancashire, United Kingdom, PR2 9YW.

Other People's Information

If you provide us with information about another person, you confirm that they have appointed you to act for them i.e. you are their Carer, Parent or Guardian, they consent to the processing of their personal data and that you have informed them of our identity and the purposes (as set out above) for which their personal data will be processed. You will produce clear evidence to show you have been appointed and are able to share their personal information. When we first speak to them, we may tell them where we have got their information from.

How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes such as to assist us in case of any complaint/ dispute, and/ or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. We take into account NHS guidance.

Your rights

You have the right to ask us at any time:

to confirm whether we hold any of your personal data.
to send you a copy of any personal data that we hold about you.
to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete.
to delete (to the extent possible) any of your personal data, where we are required by law to do so.
to stop processing your personal data, where we are required by law to do so.
to let you have a portable copy of the personal data we hold about you, where we are required by law to do so.
to stop processing any of your personal data that we process on the basis of our legitimate interests; and
to stop sending you marketing material. However please note that we may continue to send you service related (i.e., non-marketing) communications, such as email updates relating to your treatment.

We also comply with the NHS Code of Practice on Confidential Information and pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient information confidential.

You may choose to opt out of the NHS using your data for planning and research purposes – details are obtained by:

visiting the nhs.uk/yournhsdatamatters website portal;
using the NHS App;
writing by post using the instructions at the web link above; or
by calling the NHS Digital contact centre - 0300 303 5678 (open workdays Monday-Friday, 9am-5pm).

Specifically, you have the right to ask for a copy of all pharmacy records about you (generally in paper or electronic form).

Generally, there will be no charge for a printed copy of the information we hold about you. We are required to respond to your request within one month.

You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address and date of birth). You will be required to provide ID, for example a passport, full driving licence or credit/debit card before any information is released to you.

We do not currently use automated decision making, but may do in the future. Please check this notice for any update on this. Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.

We do not use your personal data for the purpose of profiling.

We refer you to our Connect privacy notice regarding Connect's processing of personal data.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent

If you wish to exercise any of these rights or wish to object to our use of your personal information, please write to us at the address given below.

Forbes Solicitors LLP, Data Protection Officer CCDS-DPO@forbessolicitors.co.uk. By email to: CCDS-DPO@forbessolicitors.co.uk or write to us at 10 Cable Court Pittman Way, Fulwood, Preston, Lancashire, United Kingdom, PR2 9YW.

When do you monitor telephone calls?

We may from time-to-time record telephone calls you have with members or our staff for training purposes and to improve the quality of our service. If we plan to record any telephone call, your express consent will be sought prior to any recording. You may withdraw or not give your consent at any time.

How do we update this privacy notice?

We keep our privacy notice under regular review, and we will place any updates on our webpage.

Who can I contact if I have queries about this privacy notice?

You can also contact us directly if you have any questions about our privacy notice or information we hold about you.

Please write to us using the following details:

Forbes Solicitors LLP, Data Protection Officer. By email to: CCDS-DPO@forbessolicitors.co.uk or write to us at 10 Cable Court Pittman Way, Fulwood, Preston, Lancashire, United Kingdom, PR2 9YW. If you are dissatisfied with our handling of any query or complaint you, also have the right to raise concerns with The UK Information Commissioner: https://ico.org.uk or at:

Customer Contact
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF

1. ABOUT US

1.1. We are Cure Clinics Dispensing Services Ltd (we/us/our). We are a private limited company incorporated in England and Wales with company number 14242324. Our registered office is at 10 Cable Court Pittman Way, Fulwood, Preston, Lancashire, United Kingdom, PR2 9YW.

1.2. We and our pharmacists are registered with, and regulated by, the General Pharmaceutical Council (GPhC). Our GPhC registration number is 9012825.

1.3. You can contact us in relation to these Terms via email at contact@pharmacy.cureclinics.uk, by telephone on 01772500424 or otherwise by writing to us at our registered office address.

2. THESE TERMS AND CONDITIONS

2.1. These Terms and Conditions (Terms) set out the basis on which we:

(a) make the www.pharmacy.cureclinics.uk and the associated www.connect.cureclinics.uk patient portal (collectively, the Patient Portal) available to patient users; and

(b) agree provide our online dispensing service (the Services) for clinical prescriptions (Prescriptions). We refer to the terms Services and Prescriptions interchangeably in these Terms.

2.2. More information regarding our Patient Portal and Services can be found via the "About Us" section of the Patient Portal.

2.3. Our Services are only carried out remotely at a distance. We do not operate an instore pharmacy.

2.4. In these Terms we refer to users (whether they only access the Patient Portal or they access the Patient Portal and wish to receive our Services) as you and your.

2.5. You must review these Terms each time you access the Patient Portal and wish to receive our Services. We treat each Prescription we dispense as an individual order for our Services. This means that the Terms may change from time to time between Prescriptions. It is important that you fully understand which version of these Terms apply each time you access the Patient Portal.

3. YOUR PRIVACY

3.1. Your privacy is our priority. You'll find everything you need to know about how we keep your personal data secure within our Privacy Policy, which can be found at https://pharmacy.cureclinics.uk/privacy-notice/

3.2. We may also share any personal data that you provide to us in connection with the Services with:

(a) NHS England, to allow them to monitor our Services and to help evaluate the Services;

(b) the organisation that has written your Prescription that is the subject of the Services (the Prescribing Organisation); or

(c) otherwise where we are required to do so under applicable laws and regulations.

4. ACCESS TO THE PATIENT PORTAL

We cannot guarantee that the Patient Portal, our any content on it, will always be available or uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Patient Portal for business or operational reasons. If you have created an account to use the Patient Portal, we will try to give you as much notice as is possible of any suspension or withdrawal. Where you have an active order for a Prescription at a time where the Patient Portal is unavailable, you can contact us (see clause 1.3) to obtain an update regarding that order.

5. REGISTRATION PROCEDURE

5.1. In most circumstances, your access to the Patient Portal will be following an email from us inviting you to register for the Services. The reason for this is because we have a contractual relationship with your Prescribing Organisation, whereby we have agreed to provide the Services to the Prescribing Organisation's patients. Your Prescribing Organisation will have provided us with information including your name, email and contact address and details of your Prescription in order for us to correspond with you in relation to the Services.

5.2. You must be aged 18 or over to register for and use our Services. Where you are under 18, a parent or legal guardian must register and act on your behalf in connection with the Services.

5.3. If you do not wish to register for the Services, please contact us (see clause 1.3). Where you do not register for the Services, we will not be obliged to dispense your Prescription. You will need to contact your Prescribing Organisation to put in place alternative arrangements for your Prescription.

5.4. In order to register for and receive the Service you will need to verify your identity. To do this, you will be taken to a portal via the Patient Portal where you will be asked some questions and be required to provide identifying documentation. We can only commence our performance of the Services once this has been successfully completed.

5.5. You will also need to confirm your payment details. By doing so, you authorise the regulated payment provider that we use (Ryft Pay Ltd) to securely store your payment details. We may place a temporary pre-authorisation (a hold) on your card to verify funds. No payment will be taken at this stage. We will only raise a charge for our Services on a Prescription-by-Prescription basis in accordance with clauses 6 and 7, below.

5.6. Please note that we will not store or have access to your payment details. You may at any time request the deletion of your payment details by the payment provider that we use by contacting us, providing that no outstanding amounts are owed from you to us.

5.7. By registering for the Services, you confirm that we are authorised to review the National Care Records Service to satisfy ourselves that we can provide the Services to you. We may also contact you (by using the email address and/or telephone number you provide to us) and/or the Prescribing Organisation. At that time, we may request that you or they (as applicable) provide us with further documentation in order to satisfy ourselves that we can provide the Services to you.

5.8. You confirm to us that the information that you provide to us when registering for the Services (and otherwise in connection with the Services, such as your delivery address, referred to below) will be true, complete and accurate. You acknowledge that we can have no liability to you whatsoever as a result of any incomplete, inaccurate and/or untrue information that you supply to us.

5.9. We reserve the right to refuse to provide the Services to individuals that we reasonably consider are:

(a) not the named patient on the Prescription;

(b) not suitable for medicinal products that are the subject of the Prescription; or

(c) using the Services for fraudulent or other criminal activities,

and in each case, we reserve the right to report such to the appropriate authorities.

5.10. We may also refuse to provide the Services where we reasonably consider that doing so would breach any applicable laws or regulations that apply in relation to the Services.

5.11. We may instead suspend the Services until we are able to satisfy ourselves that any of the matters listed in clause 5.7 or clause 5.8 do not apply. We are not responsible for any delays during such period of suspension, although we do agree to try to keep all delays to a minimum.

6. ACCEPTING PRESCRIPTIONS AND DELIVERY

6.1. Once you have successfully registered for the Services you will then need to confirm, on a Prescription-by-Prescription basis, that the contents of the Prescription (specifically, the medicinal products referred to in it, as well as your delivery address (the Delivery Address)) are complete and accurate. You accept that we cannot have any responsibility for any inaccuracies in this information. You will also be asked to confirm charges that are applicable for our Services (please see clause 7) at that time.

6.2. We reserve the right not to deliver the Prescription to a Delivery Address that we reasonably consider is unsuitable or unsafe. This includes, but is not limited to schools, universities, workplaces, hotels, or any other public address. Where this applies, we will notify you promptly and agree an alternative Delivery Address.

6.3. There will be a function on the Patient Portal in order for you to confirm the information referred to in clause 6.1. You agree that this will be your confirmation for us to provide the Services to you in connection with the relevant Prescription and in accordance with these Terms. In response, we will confirm whether or not we are able to provide the Services (which will take place either via Patient Portal, email or telephone) or if we require further information from you. We will provide you with reasons where we are not able to provide the Services.

6.4. Our delivery of the Prescription to you in connection with the Service will be made to the Delivery Address via Royal Mail or any other courier of our choice. We will use our reasonable endeavours to accommodate any special requests for delivery (for example, delivery on a specific day or within a specific window) although there may be a charge that applies to this. If that is the case, then we will let you know.

6.5. Any delivery dates that we notify to you are approximate only and are subject to when the Royal Mail or our other couriers are able to deliver the Prescription. To the greatest extent permitted by law, we will not be responsible for any delays experienced with the delivery of the Prescription.

6.6. You are responsible for ensuring that the Delivery Address is accurate and that you are available to accept delivery of the Prescription at the Delivery Address. If delivery cannot be completed due to matters withing your control but outside of ours (for example, you (a) fail to accept the Prescription, (b) provide an incorrect or incomplete Delivery Address), the Prescription may be returned to us or held by the Royal Mail. In such circumstances, we are not obliged to attempt redelivery until any applicable costs of redelivery that we are required to incur have been paid in full by you to us.

6.7. We will not be liable for any loss, damage, or delay resulting from your failure to accept delivery of the Prescription in accordance with this clause.

6.8. Each order you make for a Prescription will form a separate contract between you and us in connection with our delivery of that Prescription, based on the version of these Terms that applies at the time of that order.

7. CHARGES

7.1. Whether or not you are required to pay for your Prescription depends on what type of patient you are and whether you normally pay for your prescriptions.

7.2. We provide the Services to two categories of patient, as follows:

(a) private-paying patients; and

(b) NHS patients that have a "right to choose" their healthcare provider.

7.3. You will be required to pay for your Prescription in the following circumstances:

(a) where you are a private-paying patient, in which case the charges will be displayed to you via the Patient Portal when you are prompted to review and confirm your Prescription; or

(b) where you are an NHS patient with a "right to choose" and you normally pay for your prescriptions, in which case you will be required to pay the NHS levy for the Prescription,

and the applicable costs (together with the costs associated with delivery, if any) will be displayed to you via the Patient Portal. These costs may change from Prescription-to-Prescription, so it is important that you check them each time you use the Patient Portal.

7.4. You will not be required to pay for your Prescription where you are a patient with a "right to choose" and you do not normally pay for your prescriptions. Where this clause applies, we may require that you declare your exempt status before we perform the Services.

7.5. Where you are required to pay for the Services, you can do so via the payment gateway on the Patient Portal (which will display information on the payment methods we accept and do not accept). The payment provider may itself have contractual terms which will apply separately to these Terms. We will not be obliged to provide the Services until you have paid all charges relating to them in full.

7.6. If, due to a technical error, we issue an incorrect invoice or fail to charge the full amount due, we reserve the right to correct that error, provide you with an explanation, and request payment of the outstanding balance. Where you have been overcharged, we will refund the excess promptly on becoming aware of that overcharge.

8. QUALITY AND RETURNS

8.1. Please note that because the Prescriptions are medicinal products, you will not have rights to change your mind in respect of them under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013. This means that you will not be able to change your mind and obtain a refund once the Prescription has been delivered to you (or it is in the process of being delivered).

8.2. We have a legal duty under the Consumer Rights Act 2015 to ensure that each Prescription we dispense is of a satisfactory quality. Where you believe that we have failed to supply the Prescription in accordance with our statutory obligations, you must return the Prescription to us at our address in clause 1. Please note that you will initially be responsible for the costs associated with the return of the Prescription, which will be refunded to you (provided they are reasonably incurred) if we agree with the reasons for your return.

8.3. Following our investigation (which we will carry out as soon as possible following your return of the Prescription), we will notify you in writing of the result.

8.4. Where we accept that we have failed to conform with our statutory obligations, we agree to redeliver, as soon as possible, a replacement Prescription. We will also provide you with a refund for your reasonably incurred return costs within 14 days. This clause does not affect your statutory rights.

8.5. Where we do not accept that we have failed to conform with our statutory obligations, we will inform you of the applicable costs associated with redelivering the Prescription back to you.

9. HOW TO MAKE A COMPLAINT

To make an official complaint about either the Patient Portal or the Services, you should contact the Customer Support management team. You can do this by visiting https://pharmacy.cureclinics.uk/complaints/.

10. OUR LIABILITY TOWARDS YOU

10.1. We do not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in respect of any Prescription we supply.

10.2. These Terms only govern our supply of Prescriptions for domestic use. If you use any Prescription for any business purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity that you suffer or incur in connection with that use.

10.3. We will also not be responsible for any loss or damage suffered by you as a consequence of any false, misleading or inaccurate information you provide to us in connection with the Services.

11. ENDING THE CONTRACT

11.1. We can immediately end any contract that is formed on the basis of these Terms (or, otherwise, suspend or terminate your access to the Patient Portal) where:

(a) you commit a breach of these Terms which is irremediable or, if it is remediable, you fail to do so within a reasonable period of time of our request for you to do so;

(b) you fail to pay any costs associated with our Services on the due date for payment;

(c) you fail to accept delivery of the Prescription and fail to arrange an alternative delivery date; or

(d) in our reasonable view, your access to and/or use of the Patient Portal is in a manner that is contrary to the basis on which the Patient Portal is made available to you,

and, where we do so, we will provide you with written reasons.

11.2. You may have a right to terminate any contract that is formed on the basis of these Terms where we fail to comply with our statutory obligations in connection with our delivery of the Prescription.

12. INTELLECTUAL PROPERTY RIGHTS

12.1. All trade marks, service marks, logos and trade names and other materials which appear on the Patient Portal, whether registered or not (Intellectual Property) remain the property of us or where applicable our licensors. This Intellectual Property is protected by laws and treaties around the world. All such rights are reserved.

12.2. You may print off one copy, and may download extracts, of any page(s) from the Patient Portal solely for your personal use. You must not modify the paper or digital copies of any materials you have printed or downloaded in any way. Our status (and that of any identified contributors) as the authors of content on the Patient Portal must always be acknowledged.

12.3. You must not use any of the content on the Patient Portal or our Intellectual Property for commercial purposes without obtaining a licence to do so from us or our licensors. We are under no obligation to provide that licence.

13. EVENTS BEYOND OUR REASONABLE CONTROL

We will not be in breach of any of our obligations under these Terms (or otherwise liable for any failure or delay in performance) if we are prevented, hindered or delayed in or from performing any of our obligations by any event beyond our reasonable control. The time for performance of our obligations shall be extended accordingly, however if the delay continues, we will keep you informed.

14. JURISDICTION AND APPLICABLE LAW

These Terms are governed by English law and any dispute arising under or in connection with them shall be determined exclusively by the English courts except that if you are a resident of Northern Ireland and you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland, you may also bring proceedings in Scotland. You may wish to attempt to resolve any dispute without resorting to legal proceedings, and in such instance alternative dispute resolution may be used.

15. OTHER IMPORTANT TERMS

15.1. If you choose, or you are provided with, a user identification code, username or password in connection with your use of the Patient Portal, you must treat it as confidential. You must not disclose it to any third party. We have the right to disable any user identification code, username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

15.2. You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to the Patient Portal for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

(a) Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.

(b) Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

15.3. You shall not use, and we do not consent to the use of, the Patient Portal, or any data published by, or contained in, or accessible via the Patient Platform for the purposes of developing, training, fine-tuning or validating any AI system or model.

15.4. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights.

15.5. We may change these Terms at any time. Please read these Terms every time you wish to use the Service, so that you're aware of any changes we have made.

15.6. Given the nature of our Services, you may not transfer your rights or your obligations under these Terms to another person.

15.7. These Terms do not give rise to any rights for any third party to enforce any term of these Terms.

15.8. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.9. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you at a later date.

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