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First Issue: October 2025 Issue Version: 3
Purpose of Issue / Description of Change: Addition of third-party ID verification platform
Planned Review Date: May 2027
Named Responsible Officer: Michael Ball, Managing Director
Approved By: Michael Ball, Managing Director
Date: January 2026
This privacy notice ("Notice") sets out how Cure Clinics Dispensing Services Limited t/a Pharmacy by Cure Clinics collects, uses, shares, and protects your personal data through the use of our services and website including any data you may provide when you engage with our platform, Connect by Cure Clinics (https://connect.cureclinics.uk/) ("Connect"), which includes when you contact us, or purchase a product or service from us in accordance with UK data protection law.
Cure Clinics Dispensing Services Limited is the data controller ("CCDS", "we", "us" or "our") responsible for the personal data of users of our services including our website and Connect ("you", "your", or "yours").
Connect is a platform provided by CCDS as a licenced provider for provision of CCDS's products and services. This Notice covers both CCDS and Connect.
CCDS has its registered office at 10 Cable Court Pittman Way, Fulwood, Preston, Lancashire, United Kingdom, PR2 9YW and has the registration number 14242324.
Our website may contain links to other websites or other organisations that have their own privacy notices. Please make sure you read their terms and conditions and privacy notices carefully before providing any personal data as we are not responsible for the content of these websites, their own privacy notices or for the way in which they hold and treat information about their users. In particular, unless expressly stated, we are not agents for these sites, nor are we authorised to make representations on their behalf.
Under UK data protection law, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:
The personal data we hold and use about you include your name, age, contact details, home address, date of birth, NHS number, information about your appointments, treatment, or query, medical and health details to you, any additional information we may need to help meet your specific requirements (we will be clear with you about any information we request), purchase data, technical data (e.g. your website use), and marketing and communications preferences.
We may also collect technical details of your use of our website including, but not limited to, cookies, traffic data, location data and other communication data and the resources and services that you access via the website. For further details on our use of cookies, please see our Cookies Policy.
Our pharmacy professionals may consult relevant records to support your care, such as NHS summary care records or local shared care records. We need to do this to ensure safety when dispensing. We align with NHS protocols for use of records. We may also ask you if, whilst you remain under our care, our pharmacy professionals can consult relevant records. If you allow us to see those health records this will help to ensure that relevant medical information is visible to our professionals.
The information you provide may be used in a number of ways, for example:
Information about you may also be needed for the following reasons:
When information is used for statistical or financial purposes, strict measures are taken to ensure that you cannot be identified from your information. You have the right to withhold information unless the law requires us to obtain it.
Whilst in our care your health information and other personal data will be seen by health care professionals and support workers. They will keep records which may be written and/or held digitally about your health and the treatment that you receive from them.
We will always process your personal information on lawful grounds and in particular on the grounds set out below:
At your specific request we may send your records to another health or medical practitioner. You can withdraw your consent at any time. Such records may include all or any of your name, age, contact details, home address, date of birth, information about your appointments, treatment, or query, medical, and health details relating to you, and any additional information we may need to help meet your specific requirements
We will also obtain your consent to send you our updates via email, where you have requested us to do so.
We may also use, process and disclose your personal data for compliance purposes, as required by any legal, regulatory, law enforcement, professional or taxation authority and to the extent that we are required to do so by law or regulation.
We may also process your personal data in order to perform our services for you. This will generally include all or most of your name, age, contact details, home address, date of birth, information about your appointments, treatment, or query, medical, and health details relating to you, and any additional information we may need to help meet your specific requirements.
We may need to process your personal data to protect yours or somebody else's life. For example, where we need to provide your personal data to emergency services where you are incapable of giving us consent for this, such as where you have fallen unconscious.
We process your personal data in the performance of a task in the public interest for the provision of healthcare and treatment. A pharmacist is responsible for the confidentiality of your information.
We want to give you the best possible patient experience whilst respecting your privacy.
We may also use some of your personal information for statistical purposes when we evaluate our range of services.
This is in addition to where we may need to use your personal data such as name, age, contact details, home address, date of birth to ensure we provide you with the right product/ service, and for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
We may also make use of your personal data to the extent required to establish, exercise, protect, enforce, or defend our legal rights and to take legal advice.
The following sets out the types of information we collect and use, the purpose for that, and the law:
| Information | Purpose/Activity | Legal Basis |
|---|---|---|
| Name, age, contact details, home address, date of birth, and NHS number |
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| Information about your appointments, treatment, or query |
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| Your medical and health details (including GP details, prescribed medicines, over-the-counter medicines, medical history, any other provided services e.g. vaccinations and medicine reviews, and health practitioner notes) |
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| Automated ID verification (Automated Verification) |
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| Manual ID verification (Manual Verification) |
|
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| Additional information |
|
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| Purchase data |
|
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| Technical Data |
|
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| Marketing and communications preferences |
|
|
Where we process more sensitive "special category data" such as your medical records or information relating to your health, we will process your personal information using conditions (in addition to one or more of the grounds stated above) as set out in data protection law, including but necessarily only, the following:
We may process your health, medical and other related records, and details where necessary for the purposes of medical diagnoses, the provision of health care or treatment, the management of health care systems and services subject to UK law and/or pursuant to your contract with us as health professionals subject to all applicable conditions and safeguards.
At your specific request we may send your records to another health or medical practitioner. You can withdraw your consent at any time.
Where necessary or required, we may share your personal information as follows:
This list is not exhaustive and we may use and disclose your personal data without your permission:
This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.
We will send you details regarding the following:
We may do this via email, text message, WhatsApp, phone call, and/ or post. Information on methods used will be provided when you provide your consent.
When you register with us, we will ask if you would like to receive marketing communications, and you can change your marketing choices online, over the phone or in writing at any time.
The consent you provide for receiving marketing communications will apply to all of the entities within the Cure Clinics group company (our 'family of services') meaning any of these entities can send you marketing communications. This information will be included when you provide your consent. You can find more information on these entities on our website: Cure Clinics UK | Modern healthcare made personal | cureclinics.uk.
As per our terms and conditions, individuals must be aged 18 or over to register for and use our services. Where individuals are under 18, a parent or legal guardian must register and act on their behalf in connection with our services.
The relevant parent or legal guardian should ensure the relevant child understands how their personal data will be processed according to this privacy notice.
Where we process personal data of individuals aged under 18, we will process such data with this in mind according to data protection laws.
It is important to note that users of our site are assumed to be aged 18 or over in accordance with our terms and conditions and so our site and services are not to be accessed or used by under 18s.
We may from time to time appoint other members of our group of companies, or third-party service providers, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas including the USA.
We will only transfer your information to service providers who help manage our systems, or overseas, where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and in compliance with UK data protection law.
We do not, as a matter of routine, transfer personal data abroad. If we transfer your personal data to service providers outside the United Kingdom, then we will always use a lawful method to do so. In the case of transfers to other countries outside the UK or the European Economic Area then this will be an agreement in a legally approved form.
If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to: contact@pharmacy.cureclinics.uk or write to us at 10 Cable Court Pittman Way, Fulwood, Preston, Lancashire, United Kingdom, PR2 9YW.
If you provide us with information about another person, you confirm that they have appointed you to act for them i.e. you are their Carer, Parent or Guardian, they consent to the processing of their personal data and that you have informed them of our identity and the purposes (as set out above) for which their personal data will be processed. You will produce clear evidence to show you have been appointed and are able to share their personal information. When we first speak to them, we may tell them where we have got their information from.
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes such as to assist us in case of any complaint/ dispute, and/ or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purpose for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. We take into account NHS guidance.
You have the right to ask us at any time:
We also comply with the NHS Code of Practice on Confidential Information and pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate.
All of our staff contracts of employment contain a requirement to keep patient information confidential.
You may choose to opt out of the NHS using your data for planning and research purposes – details are obtained by:
Specifically, you have the right to ask for a copy of all pharmacy records about you (generally in paper or electronic form).
Generally, there will be no charge for a printed copy of the information we hold about you. We are required to respond to your request within one month.
You will need to give adequate information in order for pharmacy staff to identify you (for example, full name, address and date of birth). You will be required to provide ID, for example a passport, full driving licence or credit/debit card before any information is released to you.
We do not currently use automated decision making, but may do in the future. Please check this notice for any update on this. Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.
We do not use your personal data for the purpose of profiling.
We refer you to our Connect privacy notice regarding Connect's processing of personal data.
Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent
If you wish to exercise any of these rights or wish to object to our use of your personal information, please write to us at the address given below.
Forbes Solicitors LLP, Data Protection Officer CCDS-DPO@forbessolicitors.co.uk. By email to: CCDS-DPO@forbessolicitors.co.uk or write to us at 10 Cable Court Pittman Way, Fulwood, Preston, Lancashire, United Kingdom, PR2 9YW.
We may from time-to-time record telephone calls you have with members or our staff for training purposes and to improve the quality of our service. If we plan to record any telephone call, your express consent will be sought prior to any recording. You may withdraw or not give your consent at any time.
We keep our privacy notice under regular review, and we will place any updates on our webpage.
You can also contact us directly if you have any questions about our privacy notice or information we hold about you.
Please write to us using the following details:
Forbes Solicitors LLP, Data Protection Officer. By email to: CCDS-DPO@forbessolicitors.co.uk or write to us at 10 Cable Court Pittman Way, Fulwood, Preston, Lancashire, United Kingdom, PR2 9YW. If you are dissatisfied with our handling of any query or complaint you, also have the right to raise concerns with The UK Information Commissioner: https://ico.org.uk or at:
Customer Contact
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
1.1. We are Cure Clinics Dispensing Services Ltd (we, us and our). We are a private limited company incorporated in England and Wales with company number 14242324. Our registered office is at 10 Cable Court, Pittman Way, Fulwood, Preston, Lancashire, United Kingdom, PR2 9YW.
1.2. We and our pharmacists are registered with, and regulated by, the General Pharmaceutical Council (GPhC). Our GPhC registration number is 9012825.
1.3. You can contact us in relation to these Terms by email at contact@pharmacy.cureclinics.uk, by telephone on 01772 500424 or by writing to us at our registered office address.
2.1. These Terms and Conditions (Terms) set out the basis on which we:
(a) make the www.pharmacy.cureclinics.uk website and the associated www.connect.cureclinics.uk patient portal (collectively, the Patient Portal) available to patient users; and
(b) agree to provide our online dispensing service (the Services) for prescriptions (Prescriptions).
2.2. More information regarding our Patient Portal and Services can be found via the "About Us" section of the Patient Portal.
2.3. Our Services are only carried out remotely at a distance. We do not operate an in-store pharmacy.
2.4. In these Terms we refer to users (whether they only access the Patient Portal or they access the Patient Portal and wish to receive our Services) as you and your.
2.5. You must review these Terms each time you access the Patient Portal and wish to receive our Services. We treat each Prescription we dispense as an individual order for our Services. This means that these Terms may change from time to time between Prescriptions. It is important that you fully understand which version of these Terms applies each time you access the Patient Portal.
2.6. If you need any of these Terms explained to you or if you have any questions in relation to them, please contact us before you request to receive our Services.
3.1. Your privacy is our priority. You'll find everything you need to know about how we keep your personal data secure within our Privacy Policy, which can be found at Privacy Policy.
3.2. We may also share personal data that you provide to us in connection with the Services with:
(a) NHS England, to allow them to monitor our Services and to help evaluate the Services;
(b) the organisation that has written your Prescription that is the subject of the Services (the Prescribing Organisation);
(c) Royal Mail, another courier or our delivery service providers, where this is necessary to arrange delivery, tracking, failed-delivery support, stop-and-return requests, investigations or complaints; or
(d) otherwise where we are required or permitted to do so under applicable laws and regulations.
We cannot guarantee that the Patient Portal, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of the Patient Portal for business or operational reasons. If you have created an account to use the Patient Portal, we will try to give you as much notice as possible of any suspension or withdrawal. Where you have an active order for a Prescription at a time when the Patient Portal is unavailable, you can contact us (see clause 1.3) to obtain an update regarding that order.
5.1. In most circumstances, your access to the Patient Portal will be following an email from us inviting you to register for the Services. The reason for this is because we have a contractual relationship with your Prescribing Organisation, whereby we have agreed to provide the Services to the Prescribing Organisation's patients. Your Prescribing Organisation will have provided us with information including your name, email and contact address and details of your Prescription in order for us to correspond with you in relation to the Services.
5.2. You must be aged 18 or over to register for and use our Services. Where you are under 18, a parent or legal guardian must register and act on your behalf in connection with the Services.
5.3. If you do not wish to register for the Services, please contact us (see clause 1.3). Where you do not register for the Services, we will not be obliged to dispense your Prescription. You should contact your Prescribing Organisation to put in place alternative arrangements for your Prescription.
5.4. In order to register for the Services you will need to verify your identity. To do this, you will be taken to a page on the Patient Portal where you will be asked some questions and be required to provide identifying documentation. We can only commence our performance of the Services once this has been successfully completed.
5.5. You will also need to confirm your payment details. By doing so, you authorise the regulated payment provider that we use (Ryft Pay Ltd) to securely store your payment details. We may place a temporary pre-authorisation (a hold) on your card to verify funds. No payment will be taken at this stage. We will only raise a charge for our Services on a Prescription-by-Prescription basis in accordance with clause 8, below.
5.6. Please note that we will not store or have access to your payment details. You may at any time request the deletion of your payment details by our payment provider by contacting us, provided that you do not owe us any outstanding amounts.
5.7. By registering for the Services, you confirm that we are authorised to review the National Care Records Service to satisfy ourselves that we can provide the Services to you. We may also contact you (by using the email address and/or telephone number you provide to us) and/or the Prescribing Organisation. At that time, we may request that you or they (as applicable) provide us with further documentation in order to satisfy ourselves that we can provide the Services to you.
5.8. You confirm to us that the information you provide when registering for the Services, and otherwise in connection with the Services, will be true, complete and accurate. We will not be responsible for any loss or delay caused by incomplete, inaccurate or untrue information that you provide to us.
5.9. We reserve the right to refuse to provide the Services to individuals that we reasonably consider are:
(a) not the named patient on the Prescription;
(b) not clinically suitable for the medicinal products referred to in the Prescription; or
(c) using the Services for fraudulent or other criminal purposes,
and, in each case, we may report the matter to the appropriate authorities.
5.10. We may also refuse to provide the Services where we reasonably consider that doing so would breach any applicable laws or regulations that apply in relation to the Services.
5.11. We may instead suspend the Services until we are able to satisfy ourselves that any of the matters listed in clause 5.9 or clause 5.10 do not apply. We are not responsible for any delays during such period of suspension, although we will try to keep all delays to a minimum.
6.1. Once you have successfully registered for the Services, you will need to confirm, on a Prescription-by-Prescription basis, that the details of the relevant Prescription, the medicinal products referred to in it and your delivery address (the Delivery Address) are complete and accurate. You will also be asked to confirm any charges that apply before we provide the Services for that Prescription. Please see clause 8 for further information about charges.
6.2. We may refuse to deliver a parcel containing dispensed medicinal products to a Delivery Address that we reasonably consider is unsuitable or unsafe. Depending on the circumstances, this may include schools, universities, workplaces, hotels or other public addresses. Where this applies, we will notify you promptly and discuss an alternative Delivery Address with you. You remain responsible for providing a Delivery Address that is accurate, complete and suitable for delivery of the Prescription.
6.3. There will be a function on the Patient Portal for you to confirm the information referred to in clause 6.1. Your confirmation will be treated as your request for us to provide the Services in respect of the relevant Prescription and in accordance with these Terms. We will then confirm whether we are able to provide the Services, or whether we require further information from you, via the Patient Portal, by email or by telephone. We will provide you with reasons where we are not able to provide the Services.
6.4. If we agree to provide the Services for a Prescription, we will dispense the medicinal products referred to in the Prescription and arrange for those medicinal products to be sent to the Delivery Address in a parcel. Delivery will be made by Royal Mail or another courier selected by us.
6.5. Unless we tell you otherwise or agree a different method of delivery with you, standard delivery will be by Royal Mail Tracked 24 and will be provided without an additional delivery charge. We may also offer an express delivery option for an additional charge, which shall be subject to availability. If we do, the applicable option, additional charge, delivery standard, geographical eligibility and any applicable cut-off time will be displayed before you confirm your request for us to provide the Services in respect of the relevant Prescription. If you confirm that request after the applicable cut-off time, it will be treated as confirmed on the next Working Day (as defined in clause 7.1).
6.6. Please note that selecting a particular delivery option does not affect any clinical, legal, regulatory or professional requirement that must be satisfied before we dispense the medicinal products referred to in a Prescription. This includes clinical checks, prescription validity and stock availability.
6.7. Any delivery dates or delivery standards we provide are estimates only, unless we expressly state otherwise. If you have paid an additional charge for an express delivery option and delivery is not attempted within the delivery standard for that option, your remedy for that delay will be limited to a refund of that additional delivery charge. You will not be entitled to a refund of the charge for the Prescription on that basis alone where the parcel is subsequently delivered. This does not affect your statutory rights.
7.1. In this clause 7, "Working Day" means any day other than a Saturday, Sunday or bank or public holiday in England. When calculating a period expressed in Working Days, the day of dispatch is not counted.
7.2. A parcel containing dispensed medicinal products will not be treated as lost unless seven Working Days have elapsed after dispatch and no delivery attempt has been made during that period. If Royal Mail or another courier has made a delivery attempt during that period and you or your representative were not available to receive or collect the parcel, the parcel will not be treated as lost for the purposes of this clause.
7.3. Clause 7.2 does not prevent us from investigating a delivery issue, contacting you or the Prescribing Organisation, escalating any patient-safety concern or seeking a replacement Prescription before the seven Working Day period has expired.
7.4. If a parcel is treated as lost under clause 7.2, and the loss was not caused or materially contributed to by you or your representative, we will use reasonable endeavours to arrange a replacement Prescription and, where we receive one, to dispense and deliver replacement medicinal products to you without further charge, unless you tell us that you would prefer to receive a refund instead.
7.5. The replacement arrangements in clause 7.4 are subject to clinical appropriateness, receipt of a legally valid replacement Prescription, any applicable legal restrictions, stock availability and our ability lawfully and professionally to dispense the replacement medicinal products.
7.6. If you do not wish to receive replacement medicinal products, you may instead request a refund of the charge paid to us for the affected Prescription. For an NHS patient, this means any NHS prescription charge collected by us for that Prescription. For a private-paying patient, this means the private prescription charge collected by us for that Prescription. In both cases we will also refund any delivery charge paid to us for that order.
7.7. If replacement medicinal products are supplied and the original parcel is later delivered to you, you must tell us immediately and follow any lawful and professionally appropriate instructions we give about the original parcel and any duplicate medicinal products, including as to safekeeping, collection, return or disposal. You must not use, transfer, share, sell or otherwise deal with any duplicate medicinal products contrary to our instructions.
7.8. You must contact us promptly if a parcel is damaged, appears to have been tampered with, has missing contents or may have been stored in unsuitable conditions. You must not use any affected medicinal products unless and until we advise you that it is appropriate to do so, and you should retain the parcel, packaging and any reasonable supporting evidence while we investigate.
7.9. The replacement and refund arrangements in this clause 7 will not automatically apply where the delivery issue was caused or materially contributed to by you or your representative, including where you provide an inaccurate or incomplete Delivery Address, fail to accept or collect the parcel, make or request an unauthorised redirection or delivery alteration, request delivery to an unsuitable address, fail to follow reasonable delivery instructions or fail to report a known delivery problem promptly. In those circumstances, you may be required to pay any applicable redelivery or replacement costs, subject always to clinical, legal, regulatory and professional requirements.
8.1. Whether or not you are required to pay for your Prescription depends on what type of patient you are and whether you normally pay for your prescriptions.
8.2. We provide the Services to two categories of patient, as follows:
(a) private-paying patients; and
(b) NHS patients that have a "right to choose" their healthcare provider.
8.3. You will be required to pay for your Prescription in the following circumstances:
(a) where you are a private-paying patient, in which case the charges will be displayed to you via the Patient Portal when you are prompted to review and confirm your request for us to provide the Services in respect of the relevant Prescription; or
(b) where you are an NHS patient with a "right to choose" and you normally pay for your prescriptions, in which case you will be required to pay the NHS prescription charge for the Prescription,
and the applicable costs, together with any delivery charge, will be displayed to you via the Patient Portal before you confirm your request for us to provide the Services in respect of the relevant Prescription. These costs may change from Prescription to Prescription, so it is important that you check them each time you use the Patient Portal. Any additional charge for an express or premium delivery option is separate from the NHS prescription charge or private prescription charge.
8.4. You will not be required to pay for your Prescription where you are a patient with a "right to choose" and you do not normally pay for your prescriptions. Where this clause applies, we may require that you declare your exempt status before we perform the Services.
8.5. Where you are required to pay for the Services, you can do so via the payment gateway on the Patient Portal (which will display information on the payment methods we accept and do not accept). The payment provider may itself have contractual terms which will apply separately to these Terms.
8.6. We will not be obliged to provide the Services until you have paid any charges due before we provide those Services.
8.7. If, due to a technical error, we issue an incorrect invoice or fail to charge the full amount due, we reserve the right to correct that error, provide you with an explanation, and request payment of the outstanding balance. Where you have been overcharged, we will refund the excess promptly on becoming aware of that overcharge.
9.1. Please note that because the relevant medicinal products are supplied pursuant to a Prescription, you will not have rights to change your mind in respect of them under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once the relevant medicinal products have been delivered to you or are in the process of being delivered. This does not affect your statutory rights.
9.2. We have a legal duty under the Consumer Rights Act 2015 to ensure that any medicinal products we supply are of a satisfactory quality, fit for purpose and as described. If you believe that we have failed to comply with those obligations, please contact us promptly and follow any lawful and professionally appropriate instructions we give about the affected medicinal products, including as to their safekeeping, collection, return or disposal.
9.3. We will investigate the issue as soon as reasonably possible and notify you of the result.
9.4. Where we accept that we have failed to comply with our statutory obligations, we will provide the remedy required by law. Where this involves supplying replacement medicinal products, this will be subject to our receipt of a legally valid Prescription and our ability lawfully and professionally to dispense those products. We will also reimburse any reasonable return costs that we have asked you to incur. This clause does not affect your statutory rights.
9.5. Where we do not accept that we have failed to comply with our statutory obligations, we will explain the outcome of our investigation and any options available to you.
To make an official complaint about either the Patient Portal or the Services, you should contact the Customer Support management team. You can do this by visiting https://pharmacy.cureclinics.uk/complaints/.
11.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in respect of any medicinal products we supply.
11.2. These Terms only govern our supply of medicinal products for domestic and private use. If you use any medicinal products for any business purpose (which is prohibited under these Terms), we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity that you suffer or incur in connection with that use.
11.3. We will also not be responsible for any loss or damage suffered by you as a consequence of any false, misleading or inaccurate information you provide to us in connection with the Services.
11.4. Subject to clause 11.1, we will not be responsible for indirect or consequential losses arising from courier delays, provided that we comply with our remedial obligations under these Terms. This does not affect your statutory rights.
12.1. We can immediately end any contract that is formed on the basis of these Terms (or, otherwise, suspend or terminate your access to the Patient Portal) where:
(a) you commit a breach of these Terms which is irremediable or, if it is remediable, you fail to remedy it within a reasonable period of time of our request for you to do so;
(b) you fail to pay any costs associated with our Services on the due date for payment;
(c) you fail to accept or collect a parcel containing dispensed medicinal products and fail to arrange an alternative delivery date; or
(d) in our reasonable view, your access to and/or use of the Patient Portal is in a manner that is contrary to the basis on which the Patient Portal is made available to you,
and, where we do so, we will provide you with written reasons.
12.2. You may have a right to terminate any contract that is formed on the basis of these Terms where we fail to comply with our statutory obligations in connection with our supply of medicinal products.
13.1. All trade marks, service marks, logos, trade names and other materials which appear on the Patient Portal, whether registered or not (Intellectual Property), remain our property or, where applicable, the property of our licensors. This Intellectual Property is protected by laws and treaties around the world. All such rights are reserved.
13.2. You may print off one copy, and may download extracts, of any page(s) from the Patient Portal solely for your personal use. You must not modify the paper or digital copies of any materials you have printed or downloaded in any way. Our status (and that of any identified contributors) as the authors of content on the Patient Portal must always be acknowledged.
13.3. You must not use any of the content on the Patient Portal or our Intellectual Property for commercial purposes without obtaining a licence to do so from us or our licensors. We are under no obligation to provide that licence.
We will not be in breach of any of our obligations under these Terms, or otherwise responsible for any failure or delay in performance, if we are prevented, hindered or delayed from performing any of our obligations by any event beyond our reasonable control. The time for performance of our obligations will be extended accordingly. If the delay continues, we will keep you informed. This includes events beyond the reasonable control of third parties, such as couriers.
These Terms are governed by English law. You may bring legal proceedings in respect of these Terms in the English courts. If you live in Scotland, you may also bring legal proceedings in Scotland. If you live in Northern Ireland, you may also bring legal proceedings in Northern Ireland. You may wish to try to resolve any dispute without court proceedings, including by using alternative dispute resolution where appropriate.
16.1. If you choose, or you are provided with, a user identification code, username or password in connection with your use of the Patient Portal, you must treat it as confidential. You must not disclose it to any third party. We have the right to disable any user identification code, username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
16.2. You must not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to the Patient Portal for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using, permitting, authorising or attempting the use of:
(a) any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the Patient Portal or any data, content, information or services accessed via it; or
(b) any automated analytical technique aimed at analysing text and data in digital form to generate information, including patterns, trends and correlations, or to develop, train, fine-tune or validate AI systems or models.
16.3. You must not use, and we do not consent to the use of, the Patient Portal, or any data published by, contained in or accessible via the Patient Portal, for the purposes of developing, training, fine-tuning or validating any AI system or model.
16.4. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights.
16.5. We may update these Terms from time to time. The version that applies to a particular Prescription will be the version made available to you when you confirm your request for us to provide the Services in respect of that Prescription.
16.6. Given the nature of our Services, you may not transfer your rights or your obligations under these Terms to another person.
16.7. These Terms do not give rise to any rights for any third party to enforce any term of these Terms.
16.8. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
16.9. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things, and it will not prevent us taking steps against you at a later date.